Month-old dies after sittter can't reach 911

Ghost Calls Continue to Baffle Dallas Police

Since November, the city of Dallas has reportedly been having problems with "ghost calls" overwhelming the 911 call center.

David Taffet, a reporter for the Dallas Voice, posted on Wednesday that his husband Brian Cross passed away on March 6 after being on hold with 911 for over 20 minutes. The rogue calls clog up the lines for hours at a time.

The dispatcher said the best thing you can do is stay on the phone.

This past Saturday, it's said that 442 callers were put on hold when trying to reach 911 and that the average wait time was 38 minutes. Phone records show that Alex's babysitter was on hold for 31 minutes.

The city plans to have police officers with dispatch experience work overtime at the 911 call center this week and offer training to other city personnel who are willing to help out. He also advised the city not to hang up if this happens to them when calling 911. Alex sped home and took Brandon to the hospital; he was pronounced dead almost two hours after the first 911 call.

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The spikes seem to vary in time and intensity, aren't consistent across all T-Mobile devices, and raise a host of other questions that make it hazy as to whether this is a technical glitch, a malicious prank, or something else entirely. The city said that there is no evidence so far that the delays in emergency response played any role in his death.

The babysitter called 911 three times, Alex said. She made the second call at 5:57 p.m. The problem has been traced to T-Mobile phones, which sometimes spontaneously dial 911. The dispatcher then must call back in an attempt to clarify whether the caller has an actual emergency. "Legere committed to sending his top engineers to Dallas tomorrow morning", the city's announcement said.

"I don't want to start hearing about more people dying as a result of people waiting to get through for help", Taffet said.

Dallas Mayor Mike Rawlings says the city is investigating claims the problem with the system led to the death of a six month old baby over the weekend.

"We've got them here now", Rawlings said of the engineers. I want to be at home playing with my son. After WFAA contacted the city about Brandon's death, Broadnax reached out directly to the CEO of T-Mobile. "Because at the end of the day, my son was still breathing, but had they come out like they were supposed to, my son would still be here in my arms".

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